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Receiving Shipped Add-Ons (Merchandise) in the Mail

Updated over 2 months ago

If you ordered an item that will be shipped, it will be delivered to the address you entered at checkout in 12-14 business days.

Learn how to request tracking for shipped merchandise here!

πŸŽ“ Recap

If a patron orders an item to be mailed, it will typically arrive at their provided address within 12–14 business days. For tracking support, they should email Customer Support with their name, order number, email, and shipping address. If a package is lost, claims must be submitted within 30 days of the estimated delivery date.


πŸš€ Best Practices

  • Set expectations up-front by letting buyers know it will ship in 12–14 business days.

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