Manage the window of time in minutes during which your patrons can purchase tickets with Sell Until Time. For example, to stop sales two hours before the event begins, input '-120'. To enable patrons to buy tickets 30 minutes after the event starts, input '30'.
There are a few reasons you might want to deploy a sell-until time. This might include:
To control last-minute ticket sales, ensuring patrons don’t purchase too close to showtime and overwhelm your box office or door staff.
To manage check-in and preparation time, giving your team a buffer to finalize seating, staffing, and safety protocols before performance starts.
To reduce refund or no-show issues, by disallowing sales during periods when attendees can no longer reliably attend.
👟Walkthrough
Access the feature by find the event under Productions or from your main dashboard and clicking on Details.
Scroll to the On-Sale Details section and push edit.
Add your sell until time, and push save.
🎓 Recap
On The Stage’s Show Details page lets you set a specific “Sell Until” cutoff time for ticket sales. This setting ensures that sales automatically stop ahead of the actual performance time, helping you close sales gracefully and maintain front-of-house logistics.
🚀 Best Practices
Align with venue policy: Set the cutoff at least 15–30 minutes before the performance starts—adjust based on your venue’s check-in process.
Communicate clearly: Add a note on your event page and confirmation emails about the ticket sale deadline (“Tickets close 30 minutes prior to showtime”).
Monitor performance: Review sales patterns—if many late orders are happening, consider moving the cutoff earlier.
Coordinate with staff: Inform box office and front-of-house teams of the closing time so they can prepare for final admissions.
Update when needed: For special events like intermission-only programming or bar service, consider adjusting the cutoff to reflect those specific needs.