There are a few reasons you might want to deploy a sell-until time. This might include:
To control last-minute ticket sales, ensuring patrons don’t purchase too close to showtime and overwhelm your box office or door staff.
To manage check-in and preparation time, giving your team a buffer to finalize seating, staffing, and safety protocols before performance starts.
To reduce refund or no-show issues, by disallowing sales during periods when attendees can no longer reliably attend.
👟Walkthrough
Access the feature by find the event under Productions or from your main dashboard and clicking on Details.
Scroll to the On-Sale Details section and push edit.
Manage the window of time in minutes during which your patrons can purchase tickets with Sell Until Time. For example, to stop sales two hours before the event begins, input '-120'. To enable patrons to buy tickets 30 minutes after the event starts, input '30'.
Add your sell until time, and push save.
🎓 Recap
On The Stage’s Show Details page lets you set a specific “Sell Until” cutoff time for ticket sales. This setting ensures that sales automatically stop ahead of the actual performance time, helping you close sales gracefully and maintain front-of-house logistics.