As a Team Leader, why am I not receiving Points, but my Team Members are?
At Onaroll, we configure your daily Goals based on the requirements your Company Leaders communicated. Sometimes, we create Goals so that only Team Members and Leaders that work that day receive the Points for hitting a target. If that is true for your Goal, we obtain your daily clock-in information from your location. If you are a salaried employee and do not clock in, our system cannot track that you worked.
That being said, your Team's weekly Goals are set up so that everyone at the store will receive Points on a designated day for meeting a Target.
Please speak to your Company Leader if you'd like to make any changes to your Goals.
As a Team Leader, what do I do if my Team doesn’t get Points for a Goal?
If you notice a discrepancy in your Team's Points, please contact support@onaroll.co. Provide them with the name of your Store Group, Location, and the Goal for which your Team should have received Points.
Our Support Team will investigate the situation and award any missing Points as necessary. Please allow 48 hours for our Team to fully investigate the situation.