Can I delete the project not needed anymore or was created by mistake?
Yes, only if you are an owner of the project. Note that it is restricted to other user roles for security measures.
I attempted to create a new project, but there is an error message, what's wrong?
It looks like you are experiencing issues with your internet connection, page reloading, or server-side interruptions which prevents the project from being created. Once the issue is resolved from your side, just try to repeat the same actions in creating the project. If the error continues, please contact our Support Team for the required assistance.
An error message with an invalid name occurs while entering a project title, how to fix it?
Please note that the project will not be created if you leave the field empty or use only spaces in the title. Thus, please use only the allowed symbols for entitling the project.
There is an error with the onboarding display. What should I do to fix them?
Please make sure that your onboarding has been properly created and configured. If you're still experiencing issues, try reloading the page to see if the onboarding is displayed correctly. If the error continues, please contact our Support Team for the required assistance.
I've been invited to a project but can't see it. What should I do?
Ensure you've accepted the invitation and are logged in with the same email address that received the invite. Check the project name in the top left corner to ensure you're in the correct project.
Can I edit the name of an existing project?
Currently, project name editing is not available, but our team is working on adding this feature.
Where can I find the project ID for SDK integration?
The project ID for SDK integration can be found in the SDK Integration menu option within your project.
How do I check the subscription details for my project?
To view your current subscription, which determines your access to functionalities, click on the "Project Overview" section in your project.
How do I add analytics to my project for Web2App onboarding?
Add analytics by clicking on the "Project Overview" section. Choose the analytics platform, paste the necessary scripts, and update your link. Each screen in Web2App onboarding is tagged for events, so no further action is required beyond updating the link to capture these events.