The Settings screen in Worker Experience houses most of the settings that are relevant to your company's account and your workers.

The I-9 Center and Pulse products will have additional settings pages. Review those additional settings by reading the following articles:

To access the Settings screen, click your company logo in the bottom left corner and then Settings.

Use the Company Settings section to view and configure settings related to your company.

Includes all basic information for your company, including your company's name/legal name, address, and logo. Support Email and Support Phone fields can be set with the best points of contact for if your workers need support:

If your company is also a Fountain Hire customer, this section is where you'll connect that account with your Worker Experience account. This information can be found in your Hire account's Company Settings.

If your company uses I-9 Center functionality, this is where EINs will be set up for your account. EINs can be linked to individual workers, either:

The Worker Portal Options has three settings:

This page is where you will invite users to your company's Worker Experience account.

Click Invite in the top right corner, type the email address, and click Invite:

This will send the user an email with a link where they will enter their first and last name and set up a password for their account. Their invitation will show as Pending in the Team table until they accept the invitation.

The More Actions button for each user has 3-4 options:

Worker attributes are custom values that can be assigned to your workers and help organize your employee population.

In Workforce Settings, there are three setting options:

These keys allow you to choose specific worker details for verifying potential duplicates within the system.

You may select one or combine multiple options. Once configured, any newly created or imported worker profiles that match the criteria will trigger an error indicating that the user already exists in your account.

Turning on this toggle will automatically change the worker's status to prehire if they were previously terminated and have been re-added to your account.

Use this section to hide the value of the following attributes from your users.

The Security settings page has three features that can be enabled:

Turning on this toggle will add an extra layer of security when users log in to Fountain. Users will link their Fountain account to a two-factor authentication (2FA) system, such as Authy or Google Authenticator. They will then be required to provide a 6-digit code anytime they access Fountain.

This toggle, which is disabled by default, allows people with an email address in a given domain to be able to sign up for the Fountain Worker Experience platform through an open signup link.

To use this feature, follow the steps below:

SAMLv2 SSO (Security Assertion Markup Language 2.0 Single Sign-On) allows users to authenticate once and access Fountain using a single set of credentials, streamlining the login process and improving user experience.

You can set up SAMLv2 for your users when accessing the Employer Dashboard, for workers when accessing their Worker Portal, or both.

Click the Start button for the appropriate section. You will then have the option to enable it via a toggle.

Use this section to set up user password requirements. You can set a minimum length for the password and/or how many days the user has until the password expires, and they need to create a new one.

In this tile, you'll configure the roles and permissions for your Fountain users.

Security Groups are used by the Fountain team to map user roles in Hire to the appropriate roles in Worker Experience. This will ensure that users see the correct information in both systems.

The Jobs tile lists all roles that workers are connected to in Fountain.

The Locations tile lists all locations that workers are connected to in Fountain.

Here you have the ability to view, edit, create, and delete Location Groups. Location Groups are a collection of multiple locations and can be used to streamline the process of assigning roles and permissions by selecting a group of locations, as opposed to selecting individual locations one by one.

Once a Location Group has been created, you may add or remove locations from it as needed. Additionally, you have the option to provide a brief description for the group during its creation.

The Location Attributes Settings allow you to view, add, edit, and delete attributes related to your locations. Currently, these location attributes are not used anywhere within Fountain, but new functionality will be added soon. Check back here later!

To add a new attribute:

To edit or delete an attribute, click the 3 dots More Actions button on the Attribute Table.

Choose the default email addresses from which communications to workers will be sent. If email communications are toggled off, then all communication via that method will be disabled across all Worker Experience products.

Choose the default phone number from which text communications with workers will be sent. If SMS communications are toggled off, then all communication via that method will be disabled across all Worker Experience products.

If your Worker Experience account is linked to a Fountain Hire, Hire Go, or a Workday account, turning these toggles on will enable shortcut buttons to the other systems so that messaging can be sent from the other system.

For Fountain Hire, the link is visible in the I-9 Center through the More Actions button via the Applicant Profile link, which brings the user to that worker's Hire Applicant Profile:

You can also use the Message in Hire link via a specific Onboard flow page.

For workers who need to be messaged from Hire Go, this will show as a Message in Hire Go link, which is only available through a specific Onboard flow page. This will bring the user to the Hire Go Applicant Profile Message tab.

For workers from Workday, this will show a Contact worker link (through the I-9 Center or Onboard flow page) that opens an email draft to them:

Information on this settings tile is coming soon!

The Tags page, also known as the Tag Manager, allows users to manage tags that can be added to workers' I-9, W-4, and Onboard profiles. You can take the following actions:

Here you'll set up triggers to be used across your Fountain products. Triggers are a key component of Fountain’s worker products and can be used in the general Worker Experience platform, Pulse, or Compliance. These trigger automations are designed to simplify workflows, boost engagement, and ensure seamless compliance management.

The Hire Webhooks tile is used by the Fountain team to move Hire data into the Worker Experience platform.

The Hire Connector tile is used by the Fountain team to connect your Fountain Hire account to the Worker Experience platform.

Here you can set up more brands associated with your account.

This settings page allows you to set up background check providers, TIN check providers, or universal task integrations.

This tile will jump you to the I-9 Center Settings page.

This tile will allow you to configure Workato, which is an integration provider for campaign response webhooks.

Use this settings page to make changes to your General Referrals Program.

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