Company settings in My Hub

Tab “Company settings” in My hub has 3 sections:

Sections General holds data on company and its major settings:

The left hand column of tab General displays:

Company logo

Company name

Company description (is not shown anywhere apart from My hub)

Company email

License number (is not shown anywhere apart from My hub)

Company phone number

All the above data apart from Company description and License number are registered in a Trip summary sent to Customers, Drivers and Company after each trip.

Tap “Edit information” to update any of the data above.

In Email settings a company has to activate and verify their email address. Only after the email has been verified all the emails to customers, drivers (among others are wallet top-up notifications to customers, email verifications, operator invites, trip summaries, etc) are sent from the company email.

Otherwise default Onde email noreply+c10dc522-4778-450d-b22b-1a995d1be7fb@onde.app is used.

The left hand column of General displays “General settings” data. Tap “Edit settings” at the bottom of this section to amend any of the data you need.

Time zone and Currency are defined at company registration and are not editable.

If an incorrect Currency or time zone is set for a company one has to register a new demo with correct parameters. A new company has to be set up from scratch: it is not possible to migrate any data or statistics from the old company.

Measurement can be either Metric (km) or Imperial (mi). If a company updates the default Metric measurements for Imperial, please, inform support@onde.app to apply the changes in admin.

Services language - The language of Operator App interface, as well as communication emails sent to customers, drivers, operators, and the owner.

Degree of accuracy = 0.00(default) - setting the degree of accuracy will change price displays in all applications. Rounded up prices will look cleaner and uncomplicated. You can set rounding rules for currencies of different multiplicity. A company may decide to check the below options to:

Hide degree of accuracy from Driver

Hide degree of accuracy from Customer

Emergency contact number - is a company’s emergency number within the SOS button. It is a safety measure available in both the Customer and Driver apps. In case of an emergency, a user can click the SOS button, and the call will immediately be forwarded to the number you provide here. This can be a mobile number or a local emergency contact, such as the police.

Advanced settings/Additional settings include:

Do not provide service to travelers - if the toggle is on, drivers will receive orders exclusively through your branded Customer app. Orders from other apps will be ignored.

Use non-legal wording in order summary - if the toggle is on the system will replace the section "Receipt / Tax invoice" to "Order info" (In some countries, sending digital fiscal documents is illegal. Choose non-legal wording for order summary)

Notifications when driver geo updates stop - if the toggle is on the system will send pushes to a driver who has been lost from locator to “wake him up”, so that he can receive new job offers.

“Time delay before sending notification” defines the frequency of such pushes.

Section Operational area holds data on a company’s operational area, working zones and services availability for each zone.

Tap “Edit” at the top right corner to edit the operational area of a company.

The left hand side of the Operational area editor has a tool bar to draw working zones and exclusions.

The right hand side of the Operational area editor allows to manage a Company’s working areas and defines the services that work in this or that area.

Mind that all the working zones are to be added within a company’s operational area defined by the restrictions circle with a default radius of 100km.

Section Payment gateways allows to add and manage various payment gateways and solutions a company supports.

Tap “Edit” at the top right corner of the section to “Manage company payment gateways”.

Manage company payment gateways section offers:

1. Wallet top-up & direct order payment which includes the following options:

Apple Pay (Allows paying for order payments and customer and driver Wallet top-ups)

Credit & debit cards (Allows paying for order payments and customer and driver Wallet top-ups)

After switching the toggle on make sure to select the payment gateway that works with each option and tap “Save”.

2. Wallet top-up only - mobile money solutions for Customer and Driver Wallet top-up.

Check the posts on the integrated mobile money solutions in our Payment Management section.

Mind that before any payment method can be linked to Company it has to be added on a Merchant level. Consult the video for steps to add and activate the payment method for company:

Adding a payment gateway. Video guide

Learn more insights on which data a company can manage on Brand level in the post Brand settings.