Sometimes an operator needs to cancel a trip from the Operator app.
The logic is different depending on the
order source: Customer app/Web app/Operator app
order state (accepted, on a ride etc).
How to cancel an order originated in Operator app:
1.Press "Manage".
2. Press "Cancel order" in the left bottom corner of the Operator app
How to cancel an order originated in Customer app/Web app:
IMPORTANT:
only full access operator can cancel orders originated in Customer app/Web app
a full access operator can only cancel orders originated in Customer app/Web app if the order status is "On a ride".
the full access operator will only see "Cancel order" button for Customer app/Web app orders once a driver swipes to "Start a ride".
1. Choose "Assign to me".
2. Press "Manage".
3. Press "Cancel order" in the left bottom corner of the app