A driver’s balance can be managed in 2 ways:
1. Added
2. Deducted
How to add funds to a driver’s balance
1. Through the Driver app:
go to the side menu > open the “Wallet” tab > press “Top up” >
a. Select “card” > attach a credit card/or use the one already added to the Payment methods > top the balance up.
b. Select the available Mobile money method (if activated by the company) > top the balance up with it as per the offered steps
2. Via "Change balance” in a driver’s profile in My hub
A driver brings cash to the office > a manager should go to the driver's profile > open the “more items” menu > choose "Change balance" > select “Add” > specify the value in the field Amount > select Transaction type if necessary (“Other” is set as the default value) > leave a Comment if needed > press "Save".
The following “Add” balance transaction types are available
Type | Recommended meaning |
Reward | Payment to motivate a driver or reward some outstanding performance |
Social | Payments under the conditions required by the law |
Employee Support | Payments to support employees based on the decision of the company owner(s) or according to the company policy |
Compensation | Compensation of expenses that were previously carried by a driver |
Business Agreement | Payments under a separate document signed with a driver that defines conditions different from those stated in the main contract |
Other | All other payments that are not included in the types above. Default value of the field |
Should you want to allow your drivers to keep receiving orders if their balance goes negative, please, open My Hub > Drivers > open “Driver settings” in the top right corner of the screen > tick "Always allow drivers to take jobs" > press “Save".
How to deduct funds from a driver’s balance
A manager should go to the driver's profile > open the “more items” menu > choose "Change balance" > select “Deduct” > specify the value in the field Amount > select Transaction type if necessary (“Other” is set as the default value) > leave a Comment if needed > press "Save"
The following “Deduct” balance transaction types are available:
Type | Recommended meaning |
Violation | Penalty for violation of the company rules |
Payout | Balance correction to reflect amounts that were physically paid to a driver by the company |
Settlement | Charges for expenses caused by a driver |
Trip Cost | Compensation of the expenses that occurred to the company because of the trip execution |
Other | All other payments that are not included in the types above. Default value of the field |
IMPORTANT
“Transaction type” and “Comment” fields data is logged in Driver transactions in a driver’s profile in My hub in the column “Transaction”.
If the transaction type is “Other” only “Comment” filed data is logged.
More information can be found in the Driver app PDF manual.