Consult the post Brands to get details on the concept and logic behind the notion!
“Brand settings” tab is located on Brand level and allows a Brand manager to manage major Brand related links and configurations.
Brand settings page is divided into 4 sections:
1. Brand info
2. App settings
3. Integrations
4. Brand contact information
Brand info
This section includes the following data: App name, logo and brand technical name.
App name and logo can only be updated by our app development team upon request. If interested, please, drop a message to support@onde.app.
NB: Update of any data in the “Brand settings” section does not affect any changes on App Store and Play Market.
Brand technical name is created within branded apps development and is not subject to change. If one needs a new brand technical name, this requires the development of a new set of branded apps.
2. App settings
In this section a brand manager can configure options for all the apps under the brand.
Don't share orders with other brands
This setting indicates whether one’s brand Customer’s app will display services of companies belonging to other brands in the area where pick up is placed on condition that there are 0 companies and services of own brand.
If the checkbox Don't share orders with other brands is disabled in brand 1, this means that the brand shares orders with other brands.
So, if a customer is outside the working area of any company linked to brand 1 and there is a brand’s 2 company that allows “Service to travellers”, the customer will see the services of brand’s 2 company and be able to place orders on them.If the checkbox Don't share orders with other brands is enabled in brand 1, this means that the brand does not share orders with other brands.
So, if a customer is outside the working area of any company linked to brand 1 and there is a brand’s 2 company that allows “Service to travellers”, the customer will see “No service is the area” message in the app and won’t be able to place orders on brand’s 2 services.
Customer app
Show cost estimation
if the checkbox is enabled customers will see trip cost estimate in their apps
Allow preorders only
if the checkbox is selected the users will only be able to place preorders from the customer app
Show estimated time of arrival
if the checkbox is enabled customers will see ETA in their apps
Show “become a driver” button
If the checkbox is activated, 'Become a driver' button will be displayed in the side menu of the branded customer app. Upon click on the button a customer will be redirected to the store to download the Driver app of the related brand.
Customer Terms link
link to the brand’s Terms and conditions, located in “Get in touch” section of the Customer app under “Get legal information”
Customer Privacy link
link to the brand’s Customer privacy policy, located in “Get in touch” section of the Customer app under “Get legal information”
Customer Support link
link to the brand’s Customer support, located in “Get in touch” section of the Customer app under “Contact support”. It allows customers to contact support directly from the branded apps.
“Contact support and driver portal" buttons in branded apps post provides further details.
The above fields are optional. If left blank, the section does not show in the Customer app.
Driver app
Driver Terms link
link to the brand’s Terms and conditions, located in “Get in touch” section of the Driver app under “Get legal information”
Driver Privacy link
link to the brand’s Driver privacy policy, located in “Get in touch” section of the Driver app under “Get legal information”
Driver Support link
link to the brand’s Driver support, located in “Get in touch” section of the Driver app under “Contact support”. It allows drivers to contact support directly from the branded apps.
Driver portal link
link to one’s driver's own forum/knowledge base, located in “Get in touch” section of the Driver app under “Driver portal".
“Contact support and driver portal" buttons in branded apps post provides further details.
The above fields are optional. If left blank, the section does not show in the Driver app.
My hub
Show Onde references
when the toggle is enabled all users can see:
- Intercom icon at the bottom of My hub page
- Onde support link in a user’s profile side menu (unless replaced by your custom link)
- Onde T&C and Privacy policy in a user’s profile
When “Show Onde references” is disabled, the elements mentioned above are shown only to Brand/Merchant managers and Company users with Full access.
IMPORTANT
“Show Onde references” toggle switch is disabled by default. It is only activated after the brand is connected to its own domain.
My hub Support link
a company’s link to its own knowledge base.
IMPORTANT
“My hub Support link” field edit is disabled by default. It becomes available after the brand is connected to its own domain.
By default “Show Onde references” toggle is on and My hub Support link field is blank. With this setup Onde’s support knowledge base link is displayed in a user’s profile.
If “Show Onde references” toggle is enabled/disabled and the support link is added, it is displayed in a user’s profile instead of the default Onde “Support” link.
If “Show Onde references” toggle is disabled and the support link field is empty, no support link is displayed.
Web app
Web app link
default Web app URL link. Brand technical name is used to create the Web app URL.
Your own domain link
brand’s own domain for Web app link. Learn more
Google Play Store signing key
Google Play Store signing key to create native Android app using Web app. Learn more
Brand description
a brief description of your service that includes your operational area (country/city) and the benefits of your service. Used for descriptions and App Store Optimisation.
3. Integrations
Zendesk
This section allows to configure Ticket integration with Zendesk.
4. Brand contact information
This section contains major brand contacts located in “Get in touch” section of the Customer and Driver apps.
General
Phone number
brand’s phone number
Email
brand’s email address
Copyright
brand’s Copyright link
Social media
brand’s social media links:
Facebook URL
X.com URL
Instagram URL
VK URL
The above fields are optional. If left blank, the section does not show in the Customer and Driver apps.
Check the post on branded applications development for insights into branded apps!