When a customer places an order via the Customer app they get notified on driver assignment, arrival etc. automatically by push notifications.
However, a customer who makes a booking via the Operator app by default does not get any push or sms messages.
To enhance positive user experience a company might want to notify their customers on the bookings and statuses for the orders placed via the Operator app.
This is feasible via the integration of a local sms provider with our Operator API.
Follow the step-by-step guide on the integration of a local sms provider to send SMS messages to customers via Operator API:
1. Study Operator API documentation, share it with the local sms provider (drop a message to support@onde.app to get Operator API documentation).
2. To test the API, register an account in our sandbox environment. For that follow the steps in the post Integration with Onde API
3. Use Operator API Websocket - subscribe to it and listen to order messages
4. Extract order IDs with needed statuses
5. Get order requests in Operator API on the basis of these order IDs and extract customer data from the response
6. Use customer data and Order ID send an SMS to the customer depending on the status of the order.
It is advisable to engage an IT specialist to process all the testing and integration workflow.
Consult the post Integration with Onde API to get more insights on the available public API.