Automated driver payouts

“Automated driver payouts” feature helps to calculate and prepare all the data for the payouts to a driver’s bank account in the form of a Payout report. A company manager can send the report to the bank for further payout to each driver’s personal account or make cash payments. Automated Payout reports save a company a lot of manual work and help to semi automate driver payouts.

This is particularly handy for companies whose major revenue is through card and Customer wallet payments. Once a customer uses a card to pay for the service the funds are credited to a company’s merchant, while the equivalent is added to a driver’s balance (minus company commission).

As card and Customer wallet payments are credited to and stored on a driver’s in-app balance, the company needs to pay a driver out.

1. Our team activates payout configuration on the server side.

2. Company managers put drivers on a subscription plan (drivers without a subscription have no access to tab "Wallet" >> section "Payout details").

3. Drivers fill in their Payout details in Driver app > Side menu > tab Wallet > Payout details > Add the required data into all the fields > tap “Save”.

4. Payouts details are submitted to the company for review and the Driver app shows the notification “Payout details are in review”.

5. A company user with "Full access" or "Drivers & operations" with Driver edit permission reviews and approves driver payout details from My hub for each driver’s profile: access tab Drivers > Driver management > filter drivers by “Active (payout in progress)" status > tap on a driver’s profile > hover over to Documents/Payout status: Waiting for review > review the data in the relevant field > APPROVE PAYOUT DETAILS.

If any data is missing a manager can select “REJECT PAYOUTS”, in which case a driver will have to correct the documents and re apply. Drivers with rejected payout documents will see a corresponding status in "Payout details" tab of their driver app:

NB: Payout status of the drivers who have not sent their Payout details for review or failed to provide all the payouts documents is "Incomplete".

​​NB: Payout documents are text fields and text fields by default can not be edited by Company users in My hub.

6. Once a driver’s Payout details are approved in the profile, his payout status is updated to “Approved”. The Driver app will also display “Payout details are approved” notification.

This means that the driver has been added to the payout algorithm and will be paid out in case his balance meets the requirements of the payout configuration on the day of the payout.

7. On the day of each scheduled payout the system cross-checks the balances of all drivers with “Approved” payout status. If the balance of a driver is sufficient for a payout, the system automatically deducts the sum for payout from the balance, leaving a corresponding note in the driver’s transactions history.

8. When all the Approved for payouts driver balances are checked and debited, the system generates a detailed Payout report with driver profile details (name and phone number), payout details (bank data added within a driver’s profile: bank name, bank account routing number, bank account number etc) and the exact sum for payout.

If a driver, who is approved for payouts, is suspended but still meets payout criteria he is paid out.

Payout reports are sent to the emails of all company users with “Full access” and “Finance and Accounting” roles.

9. A manager can take or send the Payout report to the bank and request the actual transfers from the company merchant to drivers’ bank accounts stated in the Payout report.

NB: Mind that “Automated driver payouts” feature does not automatically send money to drivers’ bank accounts. A manager has to use the data in the report to process actual payouts.

1. Driver’s profile “Payout status” = Approved

2. Driver’s balance meets payout requirements on the day of the payout

For example: minimum payout is set at 10 USD and minimum remaining driver balance is set at 5 USD. In this case a driver must have >= 15 USD on his balance to get paid out. So, if the driver has 15 USD, 10 USD will be paid out and logged in the report, while 5 USD will remain on the driver’s balance.

If a driver’s balance on the day of the payout does not meet the above criteria (for ex 14 USD) the driver is not paid out and the Payout report does not contain his profile record.

NB: If no drivers on the day of the payout have sufficient funds on the balance for the payout, the report is generated, but shows no data (it is empty).

If you are interested in the automated drivers payout configuration, drop us a message at support@onde.app (for Lolo: support@ridelolo.com). Configuration fee applies.

If you have an account with Stripe, you can use the free solution for driver payouts through Stripe Connect.