Fawry mobile money allows for a fast and efficient Driver Wallet and Customer Wallet top-up. It is a great alternative to regular card top-up as one does not have to add any cards to in-app Wallet but rather use the balance of their Fawry account.
Fawry is added on a Merchant level by a Brand or a Merchant manager and activated for a company in My hub.
Fawry is integrated for Egypt.
To enable Fawry payment method on wallet top-ups a company should:
Have a merchant account with Fawry
Have customer Wallet activated
Subscribe drivers to driver plans
To add Fawry for Driver and Сustomer Wallet top-ups, proceed to the tab “Payment gateways” > select FawryPay in “For wallet top-up only” > tap PROCEED > choose Fawry from the drop down list of payment gateways, fill out all the keys and tap “SAVE” to finalise.
Once that is done, proceed to My Hub > Company Settings > Payment gateways and enable Fawry: toggle the switch for FawryPay and select Fawry in “Current payment gateway” drop-down.
All set! Now your customers and drivers are able to top their Wallets up with Fawry as follows:
Access Wallet in Customer/Driver app
Select FawryPay
Fill in “FawryPay payer details” > Continue
Specify the top-up amount > Continue
Tap “Pay” on “Your wallet receives” screen
Copy your top-up code on the next screen or the sms code sent to your number and use your Fawry app or service point to apply the code and approve the payment
Review payment status on the final screen and check the copy of the invoice sent to the email you specified at top-up
Here is a sample of Wallet top-up flow with Fawry via Customer app.
In case the transaction is not processed within 15 minutes the code expires, the app throws an alert message and one has to generate a new code.
If the payment with Fawry is successful the transaction will be shown in Wallet transaction history of one’s Customer or Driver app.
One can check all customer Wallet top-ups and other transactions in My hub.
One can track all driver Wallet top-ups with mobile money in Drivers transactions report and a driver’s profile “Transactions” in My Hub.
User's Fawry details are stored in the app and can be used for further wallet top-ups with Fawry. Alternatively, one can always update Fawry details used for previous payments with new ones.
If Customer Wallet top-up limit is set, one will not be able to affect a top-up that exceeds the limit.
If “Transaction fee” is added in Fawry for “For wallet top-up” it will apply for each customer Wallet top-up with Fawry.
Transaction fee does not apply for driver Wallet top-up. To avoid transaction fees on small top-ups one may want to set a higher Minimum payment amount.
3DS is not supported for wallet top-up with “mobile money” payment methods.
IMPORTANT
One may choose to have separate merchant accounts for 1 company:
One - for regular card payments/direct customer Wallet/driver Wallet top-ups with cards
Another one - for wallet top-up with Fawry payments.
For that, the company has to add 2 separate payment records in Merchant one by one and activate them in My Hub.
Get more insights on mobile money wallet top-up options in:
Consult our Adding a payment gateway video to get all the details on activating a payment gateway!