We’re here to help! If you run into any questions, issues or just need a hand with your OneKey product, please don’t hesitate to get in touch.
💬 Live Chat
How to access: Click the chat icon in the bottom-right corner of any page on our website.
📧 Email Support
Email address: hi@onekey.so
What to Include When You Reach Out
To help us resolve your issue as quickly as possible, please include
Your device model (e.g. OneKey Classic 1S)
Description of the problem (steps to reproduce, error messages)
Any relevant screenshots or logs
Thank you for choosing OneKey! Whether it’s via email or live chat, our friendly support team is standing by to assist you.