🔐 Change password

In the web app:

  1. Click the 'Profile' icon in the bottom left corner.

  2. Select 'Profile settings', then 'Change password'.

  3. In the pop-up window, enter your current and new passwords. The new password must contain at least 6 characters (both letters and numbers).

  4. Click 'Done'. Now your account is secure!

In the mobile app:

  1. Open the 'Profile' tab, tap your e-mail address, and then select 'Change password'.

  2. Enter your current and new passwords. The new password must contain at least 6 characters (both letters and numbers).

  3. Tap 'Change password' when finished. All done!

Forgot your password? Here's what to do

In the mobile app:

  1. Open the 'Profile' tab, tap your e-mail address and then 'Change password.

  2. After that, tap the 'Forgot your password?' button. Enter your e-mail address and tap 'Continue'. A temporary password will be sent to your e-mail address.

  3. Copy the temporary password from the e-mail, return to the OneSoil app, and enter the temporary password. Tap 'Continue' and proceed to change your password to the one you want. That's it!

In the web app:

  1. Click the 'Profile' icon in the bottom left corner.

  2. Select 'Profile settings', then Forgot your password?'.

  3. You'll see a message notifying you that a temporary password will be sent to the e-mail address linked to your OneSoil account. Click 'Reset password' to proceed.

  4. Copy the temporary password from the e-mail, return to the OneSoil web app to enter the temporary password, and click 'Sign in'.

  5. Proceed to change your password to the one you want. That's it!

📩 Change e-mail address

In the web app:

  1. Click the profile icon in the bottom left corner.

  2. Select 'Profile settings', then 'Change e-mail address'.

  3. In the pop-up window, enter your new e-mail address and current account password.

  4. Click 'Done'. We'll send an e-mail to the address you entered. Follow the link from the e-mail to confirm your new e-mail address. Now your new e-mail address is linked to your OneSoil account!

In the mobile app:

  1. Open the 'Profile' tab and select 'Change e-mail address'.

  2. Enter your new e-mail address and current account password.

  3. Tap the 'Change e-mail address' button. We'll send you an e-mail to the address you entered. Follow the link from the e-mail to confirm your new e-mail address. That's it!

Did this answer your question?