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CRM fields are not appearing on my TV flash
CRM fields are not appearing on my TV flash

Troubleshooting steps for when the additional field you're after isn't available, or has disappeared from your TV flash

OneUp Customer Success avatar
Written by OneUp Customer Success
Updated yesterday

Troubleshooting steps

I'm not able to select additional fields

If you aren't able to select additional fields for your TV flash automation, this could be because:

  • The stage condition does not fire 'in a single data event', and instead is set to 'in a day/week/month'. These options are not supported.

  • There is more than one condition (e.g., two separate metrics) set for the automation.

  • There is no configured dictionary definition for the metric that fires the automation. You can use this article to configure a dictionary definition.

  • The metric that fires the automation is a manual metric (not configured to get data from your CRM), and as such, has no related additional information attached to it.

I had set up additional fields for my TV flash automation, but now they're gone

If you had additional fields configured, but they've disappeared, this could be because:

  • The dictionary definition has changed for this metric. In this case, OneUp automatically removes the additional fields.

I can see an error message in the configuration box

If this happens, it's likely the metric that fires the automation has been changed. If this is the case, you'll see the following error:

To resolve this, either change the condition metric back to how it was previously, or select the clear the existing additional information fields option to clear the configuration.

Troubleshooting ✨

If you still require help on this topic, get in touch with our support team via the chat system or email support@oneupsales.co.uk.

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