Overview
Before you can connect Firefish to OneUp, you'll need to create an API account.
Create an API Account
In Firefish, click the Settings icon in the top right, and select Integrations from the dropdown list:
Select Automation.
3. Find OneUp in the list, and click Enable.
4. Copy the Client ID and Client Secret.
5. Click Save.
Once you have your Client ID and Client Secret:
If you're onboarding with an Implementation Engineer, send them the details and they'll complete the setup for you.
If you're using our self-serve setup flow, return to OneUp and enter the details when prompted.
If you're reconnecting an existing integration, follow the steps below.
Reconnecting Firefish
In OneUp, click the Settings icon next to your profile picture and select Platform Settings.
Select Integrations in the left-hand menu.
Find Firefish and click the 🔒 icon.
Enter your Client ID and Client Secret.
Click Connect.
Check the connection
Once connected:
The integration status will show as Authenticated.
Data will begin syncing into OneUp.
Your users, activity and performance data will start appearing throughout the platform.
Troubleshooting ✨
I can't see OneUp in the Firefish integrations list
Make sure you have permission to manage integrations in Firefish. If you're unsure, contact your Firefish administrator.
My connection failed
Double-check that your Client ID and Client Secret have been copied exactly as shown in Firefish.
If the issue persists, try copying the details again directly from Firefish and reconnecting.
I've generated a new Client ID and Client Secret
Reconnect the integration using your latest Client ID and Client Secret.
My data isn't appearing in OneUp
The initial sync can take some time to complete. If the integration shows as connected but no data has appeared after 24 hours, contact our Support team.
My integration shows as disconnected
Return to the Firefish integration settings, retrieve your Client ID and Client Secret, and reconnect the integration using the steps above.