We only support devices that can show a Chromium-based browser (such as Microsoft Edge, or Google Chrome).
It's important that your browser is up-to-date. Check out the Supported Devices article for more information on what works, and how to update your browser.
Check your device's compatibility
Head to TVs in the main navigation menu, and then Screens.
The table here lists all your configured screens, including their compatibility status.
Below, you’ll find the three possible statuses and what they mean for you:
🟩 Green — Fully Supported Browser
Your screen is running an up-to-date browser and everything should work as intended.
🟨 Amber — Limited Compatibility
Your screen’s browser isn't up to date, but still functional.
Your slideshow will still work, but some things might not look quite right. For example:
You may need to adjust background images to make text visible
Some newer features may not be supported
Security vulnerabilities are more likely
Recommendation: Update your browser or consider buying supported hardware for the best experience.
🟥 Red — Not Supported, not functional
Your screen’s browser is very old and insecure. OneUp TV is unlikely to work properly.
Recommendation: Update your browser or purchase supported hardware.
Troubleshooting ✨
If you still require help on this topic, get in touch with our support team via the chat system or email support@oneupsales.co.uk.