Overview

In order to access and log into their OneUp account, all users need to follow the link in their invite email. If a member of your team hasn't received an invite email, follow the steps in this article.


In order to access the Users page, you need to be an Admin user.


  1. Click the Settings button in the bottom left of your OneUp and select Users from the pop-out menu.

  2. This will bring up a list of all your full users and observers on the platform.

    Users who have not been invited will have a badge next to their name saying 'Not Invited'. Opposite the users name on the right hand side, click on the three dots to have a dropdown of options appear. Select Send invitation email to send this user an invite.


If you have checked that the user's email address is correct and their invite email isn't showing up in their inbox, check their junk folder.


Troubleshooting

If you still require help on this topic, get in touch with our support team via the chat system or email support@oneupsales.co.uk.

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