Overview
This guide does not apply to customers using CloudCall o1
Before you can connect CloudCall to OneUp, you'll need your CloudCall Administrator login details.
⚠️ OneUp requires the CloudCall Administrator account. Personal user logins won't work to connect this integration.
These credentials are used to securely connect your CloudCall account to OneUp.
Locate your CloudCall Administrator login details
Log in to the CloudCall portal.
Open the left-hand menu and navigate to Profile → Administrator.
Locate the Administrator account details on the right-hand side of the page.
Make a note of:
Administrator email address
Administrator password
If you can't see the Administrator option, you may not have permission to access it or you may be using a newer version of CloudCall. Contact the CloudCall support team or your Account Manager for assistance.
💡 We recommend testing the Administrator credentials by logging into CloudCall before connecting the integration. If you're able to log in successfully, you have the correct details.
If you received a message stating the credentials are incorrect, we recommend resetting the Administrator password, or contacting CloudCall support to ensure these details are the ones you expect.
What next?
Choose the option that applies to you:
If you're onboarding with an Implementation Engineer, send them the details and they'll complete the setup for you.
If you're using our self-serve setup flow, return to OneUp and enter the details when prompted.
If you're reconnecting an existing integration, follow the steps below.
Reconnecting CloudCall
In OneUp, click the Settings icon next to your profile picture and select Platform Settings.
Select Integrations in the left-hand menu.
Find CloudCall and click the 🔒 icon.
Enter your CloudCall Administrator email and password.
Select the locale that matches your CloudCall portal using the dropdown:
Click Connect.
Check the connection
Once connected:
The integration status will show as Authenticated.
Data will begin syncing into OneUp.
Your users, activity and performance data will start appearing throughout the platform.
Troubleshooting
I can't find the Administrator account
Make sure you're logged into CloudCall with an account that has permission to view administrator settings.
If you can't see Profile → Administrator, contact CloudCall support or your internal CloudCall administrator.
The Administrator password doesn't work
Try logging into CloudCall using the Administrator credentials. If the login fails, reset the Administrator password or contact CloudCall support to confirm the account details.
Can I use my normal CloudCall login?
No. OneUp requires the CloudCall Administrator account to access your CloudCall data.
My connection failed
Double-check that:
You're using the Administrator account.
The email address has been entered exactly as shown in CloudCall.
The password has been entered correctly.
The correct Locale has been selected.
My data isn't appearing in OneUp
The initial sync can take some time to complete. If the integration shows as connected but no data has appeared after 24 hours, contact our Support team.