If you see the following banner notification pop up at the top of your OneUp, follow these steps to reconnect your integration.


⚠️ The credentials for your CloudCall integration have expired or are incorrect. Please visit this page to correct them or get in touch with a member of our team for help.


Locating your Administrator login details

To connect CloudCall, we need the very specific master login credentials. CloudCall refer to these as "Administrator login details".

They can be found by logging into your CloudCall portal, going to Profile -> Administrator from the sidebar on the left, and finding the email and password on the right side of the page.

The account here will connect OneUp to CloudCall.

Reconnecting your integration

From your OneUp, click on the link in the banner message and enter your log-in details. CloudCall log-in details are case sensitive and your email address must be entered exactly as it appears in CloudCall.

Click the Reconnect CloudCall button.

If you don't see the banner, you can access the integration page by clicking on the blue Settings button in the bottom left, clicking on Integrations and Configure next to your CloudCall integration in the list. From here, select Connection from the list on the left.


Troubleshooting

If you still require help on this topic, get in touch with our support team via the chat system or email support@oneupsales.co.uk.

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