Overview
OneUp receives 8x8 call data through automated CSV reports sent by email.
To complete the setup, you'll need to configure a scheduled report in 8x8 and send it to your dedicated OneUp email address.
If you use 8x8 ContactNow, follow the separate specific guide for this API integration.
Before you begin
You'll need:
Administrator access to 8x8
Your OneUp integration email address
Permission to create scheduled reports in 8x8
Find your OneUp email address
Choose the option that applies to you:
I'm reconnecting an existing integration
In OneUp, click your profile picture and select Platform Settings.
Select Integrations.
Find 8x8 in the list and click the 🔒 icon.
Copy the email address displayed.
I'm setting up a new integration through the self-serve onboarding flow
Return to the setup flow.
Follow the steps to connect 8x8.
Copy the email address displayed during the setup process.
You'll use this email address as the recipient for your scheduled export.
Configure your report in 8x8
Log in to your 8x8 and select the Analytics option from your Application Panel.
❗ If you don't see this Analytics option in the menu, contact your 8x8 Account Manager so that they can switch this on for you.
2. In the top right of the new page that opens, click the arrow and select Schedule Report Emails from the dropdown list.
3. Click New at the top right of the page.
4. Enter the following information:
Schedule Name: OneUp Daily Report
Report: Extension Summary
Report Date Range: Yesterday
Timezone - Europe/London
Site/Department: any relevant
To: Paste the integration email address here.
Attachment: CSV Only
Frequency: Daily
Ends: Never
5. Click Schedule.
6. Click the Inactive tab below the Scheduled emails title.
7. Click the report icon to activate the report you just created.
This creates a report that will be sent to us daily containing the previous day's calls.
Troubleshooting
I can't find the OneUp email address for my call data
If you're reconnecting an existing integration:
Go to Platform Settings → Integrations
Find 8x8
Click the 🔒 icon
Your OneUp email address will be displayed.
If you're using the self-serve onboarding flow, return to the setup process and follow the steps to connect 8x8.
I can't see any user linked accounts available for my CSV integration
Users will only appear in OneUp after call data has been received for them.
If:
Automated exports have been configured correctly
The first full report has already been sent
Users still aren't appearing
contact our Support team.
We'll review the formatting of the call data file and investigate further.
My data has stopped updating
Check that:
The scheduled report is still active
Report emails are continuing to be sent
The recipient email address has not been changed
If reports are still being sent and data is not updating, contact our Support team.