When viewing your ratio metrics in OneUp, you may be wondering how we've used individual ratios to calculate a team or company total ratio, especially if your users have data but the total ratio is reading 0:0. The article below explains how ratios are calculated from your performance data.

# Individual Ratios

Individual ratios are calculated using the total performance for each metric, simplified to provide a X : 1 value.

For example, if a user sent 8 CVs and made 2 placements last week, this will be a ratio of 4 : 1.

This ratio says that, according to last week's performance, the user needs to send 4 CVs in order to make 1 placement.

# I've recorded data, but my ratio is 0 : 0!

This means that one of the metrics included in the ratio does not have any data.

In the example above, 6 CVs have been sent, but no placements have been made. Without data recorded for both metrics, a ratio calculation cannot be performed and the value will show as 0 : 0.

# Team/Company Total Ratios

Team or company ratios are calculated using the performance totals for each metric included in the ratio.

**Total ratios are not calculated by adding up individual ratios**

Looking at the example below, it's a common misconception to think that the total ratio should be calculated as 23.5 : 4 or 5.875 : 1.

However, total ratios must be calculated using the CVs Sent and Placement totals.

**Top Tip! Add the individual metrics as columns next to your ratio in the Matrix. That way you can see the metric totals being used to calculate the ratio.**

Looking at the total for CVs Sent and for Total Placements for all users, it's now clear that the team ratio is 38 : 6, which simplifies to 6.33 : 1.

This ratio says that the team needs to send 6.33 CVs to make 1 placement, according to last week's performance.

# Troubleshooting** ✨**

If you still require help on this topic, get in touch with our support team via the chat system or email support@oneupsales.co.uk.