We pull data from your CRM via an integration. The integration must remain connected in order for us to pull data.
Integrations can become disconnected for a variety of reasons, with authentication issues being the most common. This could be due to an incorrect username or password, or changes made to the software that the integration connects to.
How can I reconnect the integration?
Do you have permission to manage integrations?
Only users who have permission to manage integrations on OneUp can reconnect your integration.
We recommend contacting your manager or somebody internally who manages OneUp to get your integration reconnected.
Reconnecting the integration is easy. Just click the 'reconnect the integration' link from the banner.
If problems persist and you are unable to reconnect the integration, please contact our support team.