Do you have missing data? Have you seen this banner pop-up on the platform?
If so, don't worry! Your integration will back up and running after following these steps.
To complete the steps below, you must have an account with Admin privileges both on OneUp and the CRM to be reconnected.
Note: The steps below use a Bullhorn integration as an example, but the steps are the same for our other integrations (including Vincere, JobAdder and Mercury).
Reconnecting an integration
From any page on OneUp, click the link in the banner (the text 'click here to reconnect your integration') or head to the integrations page (you can do this by clicking the 3 dots next to your profile picture in the top right of the platform, clicking Integrations and then hitting Configure next to the one that needs reconnecting).
You should see the following page (this may look slightly different, depending on your integration):
Hit the Reconnect [CRM Name] button, which will take you to the login page of your CRM and will be prompted to sign in to the affected system.
You may not see another page appear if you are already logged into this system on your computer.Once you've logged in, the connection should be restored, and your data will start to sync up.
Tips 💡
If you still see the banner on the platform after following these steps, this means the integration hasn't been reconnected - it may be you don't have the relevant permissions on your CRM, in which case, you'll need to ask another admin to try following these steps.
After reconnecting an integration, any data missed from the point of reconnection will slowly be restored by OneUp. Depending on how long the integration was disconnected for, this could take more time than expected. Please allow OneUp up to one hour to restore your data; if there is still missing data after this time, please reach out to the support team with examples of the missing data.
Troubleshooting ✨
If you still require help on this topic, get in touch with our support team via the in-app chat! 💙