Only organization administrators are able to enforce this feature, and your organization must first enable single sign-on.
To enforce single sign-on, first select the "Settings" icon located on the upper-right corner of your dashboard to open your organization settings. Under the "Organization" section in the "Settings" window, you will view the option to enforce single sign-on.
Once ‘Enforce SSO login’ is selected a warning pop-up message will display:
Once you select "Continue", you will be logged out and redirected to the login page. Additionally, all other users will be logged out and redirected to the login page, or on the next use of Onfleet, they will be directed to https://onfleet.com/login.
Once Onfleet receives user credentials, we will validate if SSO is enforced for the user’s organization and if SSO is enforced, the user will be prevented from logging in with their email credentials. In this scenario, the following message will be displayed to users attempting to log in with their email and password: Selecting Login with SAML or Login with Google switches your account to SSO mode. Once SSO is enabled, email/password login is no longer available, and you must authenticate through the chosen SSO method.
Once the enforcement has been enabled, if your organization adds a new dashboard user an updated onboarding email will be received by the user, directing them to login with SSO to access Onfleet.
Troubleshooting Login Issues with Onfleet
When accessing the Onfleet Dashboard, users may encounter challenges related to login methods, particularly when switching between email/password and Single Sign-On (SSO) options. Below are actionable steps to resolve these issues:
Logging in with Email and Password: Navigate to the Onfleet login page, select Login with email, and enter your registered email address and password. Avoid selecting Login with SAML or Login with Google if you intend to use email/password credentials.
Why Email/Password Login May Be Blocked: Selecting Login with SAML or Login with Google switches your account to SSO mode. Once SSO is enabled, email/password login is no longer available, and you must authenticate through the chosen SSO method. If you need to revert to email/password login after enabling SSO, contact your Onfleet administrator or support team. They can assist in reconfiguring your account to allow email/password access.