Order Placed: The order has been sent to your courier.

In Progress: Once a driver from your courier’s organization has started the pickup portion of the order, the status will change to “In Progress” . To see more detail, you can also open the order and view the order’s timeline. While the order is in progress, depending on your notification settings, recipients may receive notifications about their order and see updated information on the tracking page link.

Completed: Once your courier has completed an order successfully, its status will change to “Completed”. You can view more details, such as a proof of delivery photo or signature, by opening the order and viewing its timeline.

Failed: If the order’s pickup or dropoff was not able to be completed, the order’s status will change to “Failed”.

Rejected: If the courier rejects the order, the order’s status will change to “Rejected”.