The service availability is applied to your orders when you create them.
Service Availability
Services are only available during specified service availability hours by your courier (e.g., 9:00 AM–5:00 PM). Orders must fit within these hours to qualify for the selected service.
Examples of a same-day service:
If a 2-hour same-day service operates from 9:00 AM to 5:00 PM, an order with a ready-by time of 10:00 AM qualifies for that day. However, an order with a ready-by time of 6:00 PM would not qualify for that day and the service will not be shown as an option.
For next-day services, orders must be ready by a specific cutoff time to qualify.
A next-day delivery service requires the order to be ready by a certain time to ensure delivery by the end of the next day.
For a "by 5PM next day" service operating from 9:00 AM to 5:00 PM with a 3:00 PM cutoff time:
An order that is ready by 10:00 AM today (Monday) qualifies for the service and will be delivered by Tuesday at 5 PM.
However, an order that is ready by 4:00 PM today (Monday) does not qualify, and the next available delivery option will be on Wednesday at 5PM .
When Rates and Services Are Not Configured
If your courier has not configured rates or services for your account:
You will not see specific service options or predefined pricing.
Entering details such as ready-by time, due-by time, weight, and pieces is optional.
Once you are satisfied with the details for your order, you can select "Place Order" located at the bottom-right of the order modal, and the order will be added to your table view and your courier’s dashboard.