Skip to main content

How do I create a Team and Hub?

In this article, you will learn how to set up a team within your Onfleet account.

Teams make it easy to group drivers and dispatchers together and are particularly useful if you operate in multiple countries or cities, or in different parts of a single city. The administrator has access to all teams, but dispatchers and drivers are assigned by the administrator to one or more teams.

Teams may have a "Hub" assigned to them, only one hub can be assigned to a team at a time.

Team Setup

The "Teams" function groups drivers and dispatchers together and can be used to segment an organization by geographic area, operational unit, or any other desired structure.

Organization administrators have access to all teams, while dispatchers and drivers only have access to teams they have been assigned to.

mceclip0.png

To add a team, click the "+" icon, enter a name, and assign drivers and dispatchers. If you do not have drivers or dispatchers to assign, you can add them later.

mceclip1.png

To edit an existing team, double-click on the team name or select it and click "Edit":

mceclip2.png

To delete a team, select it and then click the "-" button in the bottom right corner. You cannot delete a team that has drivers or dispatchers assigned to it only.

mceclip3.png

Hub Setup

The "Hub" option can only be accessed by turning on the "Route Optimization" function under "Add Ons" in your organization's settings.

What is a Hub?

A hub is a central location from which your drivers start and end routes. For example:

  • Organization headquarters

  • A warehouse

  • A central kitchen

  • A parking lot

Hubs can be assigned to one or more teams, however, teams can only be assigned one hub at a time.

To create a hub, navigate to the "Team" tab and click the "+" button. Add a name, and valid address, assign a team, and click "Create Hub." If an address is not recognized, you can use latitude/longitude coordinates.

mceclip1.png

To edit an existing hub, double-click on the hub name or select it and click "Edit":

mceclip2.png

To delete a hub, select it and then click the "-" button on the bottom right corner:

mceclip3.png

Note: Hubs without team assignments are only visible to administrators. Hubs with team assignments are visible to administrators and dispatchers assigned to the same team.

Did this answer your question?