If you're sending a subscription as a gift, you may want the shipping label to show the recipient’s name and address — not your own.
Here’s how to update the shipping address depending on where you’re accessing it:
✏️ For Merchants (in the Ongoing App):
To update the shipping name and address for a customer’s subscription:
Go to Subscriptions in your Ongoing dashboard
Click into the specific subscription
In the Shipping Address section, click Update Address
Update the name (e.g., “Harmony Dancer”) and/or address
Click Save
✅ This is the address that prints on the shipping label for all future renewals.
🧾 For Customers (in the Customer Portal):
If a customer placed a gift subscription and wants to edit the shipping address:
Open the Ongoing Customer Portal
Click “Shipping Address”
Update the recipient name and address
Click Save
✅ This will update where future deliveries are sent.
🛠️ Optional: Shopify Customer Profile
If the customer name or default address looks off (e.g., shows the gift recipient instead of the sender), merchants can:
Go to Shopify → Customers → [Customer Name]
Click Edit on the default address
Enter the correct sender name and address
📝 Note: This change affects the Customer Information section in Ongoing, but not the shipping label. The shipping label always uses the address saved in Ongoing’s shipping section.
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