If you need a customer to update their payment information because of a failed payment, then you can update your customer's profile in the Shopify admin.

On Shopify Admin

  1. From your Shopify admin, click Customers

2. Click the customer profile that you want to edit

3. In the Payment methods section, click More actions and select an action:

  • If you want your customer to update their card information themselves, then click Send link to update card, select the email address that you want to send the email from in the drop-down menu, and then click Send email.

  • If you want to update your customer's card manually, then click Replace card, complete the Replace credit card form, and then click Confirm.

  • If you want to remove your customer's payment method, then click Delete card.

Related articles:

How a merchant can change payment details for a customer in Ongoing

How a Customer can Change Payment Details on Subscription

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