The Subscriber Portal provides a dashboard for your customers to self-manage their subscriptions.
It lets customers track their subscription orders and manage billing in one convenient location.
Your customers are automatically enrolled in the Subscriber Portal, and get instant access to it as soon as they purchase a subscription product on your store.
The Ongoing Subscriber Portal is 100% password-less & authenticates them based on if they ordered a subscription.
If a customer buys a product on your store, they get a welcome email with a link that takes them straight to the Subscriber Portal (no password or login needed)
No login is required (your customer will be sent a magic link via email).
A Shopify customer account registration is not required for the Ongoing Subscriber Portal to work.
Customers can also update or change their subscription info, such as:
Skip Next Order
Add Subscription Product
Remove Subscription Product
Swap Subscription Products
Edit payment method
Edit shipping address
Off-boarding Survey for Cancellation
View subscription product(s)
Find the next order date
See last order status
View order history
Find subscription number
View subscription status
View price and quantity
View subscription plan
View next billing date
Subscription start date
Edit billing address
Swap Payment Method
Update Payment Method
Merchant's subscription policy
View delivery frequency
View billing frequency
Subscription fulfillment status
How your Customers can Access the Subscriber Portal
There are 5 ways your customer can access the Subscriber portal.
1.) On the Order Status Page, there's a "Manage subscription on Subscriber portal" button with a magic link to the Subscriber Portal. This link works automatically, no login or password is required.
Ongoing authenticates the user based on whether they've purchased a subscription product.
2. ) Customers automatically get a Welcome email with a magic link to the Subscriber portal.
The Subscriber Portal link works automatically.
No login or password is required. required.
Note: The email will be white-labeled with your store info, not our app name.
3.) Customers can automatically request a One-Time Magic Link Email by entering their email associated with the subscription order.
In the Ongoing app → under Settings → Customer Portal, we provide merchants with a custom Subscriber Portal link specific to their store.
Merchants can link to this page anywhere on your site to make it super easy for customers to have yet another way to login to their subscriber portal.
We recommend adding the Subscriber Portal link to the top of your Homepage & footer of your website & naming it "Manage Subscriptions"
4.) Ongoing automatically sends out Renewal emails to subscribers to remind them about an upcoming subscription order.
Subscribers get sent out every billing cycle reminding customers that they have an upcoming automatic charge.
If customers want to make changes their subscription, they are given a magic link to the Subscriber Portal.
5) If customers have created a Shopify customer account with your store, they can see the Subscriber Portal inside the Shopify accounts page as well.
If the customer does not have a Shopify customer account with your store, they can still access the Ongoing Subscriber Portal automatically with the options above.
(No login or password is required to access the Ongoing Subscriber Portal)
How Merchants can Preview the Subscriber Portal
Merchants can view a Subscriber Portal Preview inside the Ongoing app.
This lets merchants see what it looks like for customers & how it works (feel free to play around with it!)
Ongoing ➡ Settings ➡ Customer Portal ➡ Preview Single Subscription
How Merchants can Test the Work Flow of the Customer Portal
We always recommend you place a "test order" for a subscription product to ensure everything works properly with your other apps, shipping costs, etc.
Placing a test order also lets you experience the Subscriber portal first-hand.
Once you've created your test order, you'll be emailed a "magic link" to the Subscriber portal.