All subscribers automatically get access to the Customer Portal.

Any customer who purchases a subscription, will automatically receive an email from Ongoing with a magic link. This link will take them to the Customer Portal.

Customers do not need to create an account to access the Ongoing Customer Portal. No password is required.

As a customer, you can access the Customer Portal with one click!

From your personal email inbox:

  • Click the link Manage Your Subscription in the subscription confirmation email

  • You'll automatically be taken to the Customer Portal

Note: You can also login to the Subscription Portal from the Shopify Order confirmation page.

Under Manage your Subscription, click on Go to the Customer Portal

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