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How can a Customer Pause their subscription?
How can a Customer Pause their subscription?
Adriana Pope avatar
Written by Adriana Pope
Updated over a week ago

A subscription can easily be paused.

Pausing a subscription allows orders to be temporarily turned off.

As a customer, you can pause any subscription in your Customer Portal:

  1. Click the link in your subscription confirmation email

2. In the Ongoing Customer Portal, under Subscriptions, click the subscription you want to manage

4. Click Pause Subscription

5. You'll be prompted to confirm that you want to pause the subscription.

Click Pause Now

This will update your subscription status to PAUSED

You can come back anytime later by clicking the " Activate Subscription " button.

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