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How to 'Skip Next Delivery' for Customers
How to 'Skip Next Delivery' for Customers
Adriana Pope avatar
Written by Adriana Pope
Updated over a week ago

Customers can skip their next order, and still continue to receive future orders.

The Skip Next Order feature helps you retain customers and avoid churn (aka: losing customers).

Customers are able to Skip Next Delivery from the customer portal.

Alternatively, shop owners can skip an order on behalf of a customer by changing their next delivery date.

By changing the next billing date, you can change when they'll get charged/ get their next delivery.

So if it's set to May 12th and they are on a monthly delivery frequency, and they want to skip a delivery, you can change their next billing date to June 12th.

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