We've made it super easy to uninstall Ongoing if you decide it's not a right fit.
If you need any help. you can contact us via the chat button on this page or send us an email. If you do not feel comfortable with this process, we are more than happy to help you out and do it for you.
NOTE, the following instructions are for the quick uninstall process. If you would like to manually uninstall Ongoing, follow these instructions.
Step 1. Remove the code snippets from your theme
From your Ongoing dashboard, click on Settings
Click See Uninstall Instructions button
Click "Automatically remove snippets" button
Step 2. Remove Ongoing from your installed apps list
From your Shopify admin, click on the "Apps" link located on the left hand side. This will take you to a list of all of your installed Shopify apps.
Here you can click on App and Sales Channel Settings to see all your installed apps
When you hover over the Ongoing app to the right side next to the little dots ... you can click the "Uninstall" link.
In the confirmation dialog that appears, when you select a reason feel free to be honest. This will help us improve the app for others in the future and it will help us better understand merchants subscription needs.
Then click the "Delete" button to confirm.
Step 3: (OPTIONAL) Repeat the process for other themes if Ongoing has been installed to more than one theme
If you have changed themes in the past and want to remove Ongoing from those other themes it is not recommended to switch themes one by one as this can change the look of your store and break functionality.
In this case it is recommended that you reach out to our customer support.
Conclusion
This concludes the removal process of Ongoing. If you run into any issues please do feel free to reach out to us for help through our support center or on this page via the chat button.