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What does it mean when a customer "Paused" their subscription?

A guide to figuring out why customer Subscription status is "Paused"

Adriana P. avatar
Written by Adriana P.
Updated over 3 years ago

When a customer has paused on their account, it means the customer paused their subscription using the customer portal controls. They want to take a little break from receiving orders. They can reactivate the subscription at any time.

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