Do you want to require customers to subscribe for a certain amount of time without being able to cancel?

You achieve this by adding minimum time commitments to your subscription plan.

What is a minimum time commitment for subscriptions?

A minimum time commitment is the guaranteed minimum amount of time that your subscriber will be subscribed.

They won't be able to cancel or pause their subscription until AFTER the minimum time commitment has been reached.

Here's how it works.

The minimum commitment is based off the billing frequency and has to be a multiple of your billing frequency.

Don't worry, we make it easy by showing you a summary of how long the customer will have to be subscribed for based on your settings. It'll say something like "The customer will be able to cancel after 3 months."

Example Minimum Time Commitments

Example: Billing frequency of every 2 months

The possible minimum time commitments can be:

  • Minimum of 4 months

  • Minimum of 6 months

  • Minimum of 8 months

  • Minimum of 10 months

  • etc....

Example: Billing frequency of every 3 months

The possible minimum time commitments can be:

  • Minimum of 6 months

  • Minimum of 9 months

  • Minimum of 12 months

  • etc....

Example: Billing frequency of every month

The possible minimum time commitments can be:

  • Minimum of 2 months

  • Minimum of 3 months

  • Minimum of 4 months

  • Minimum of 5 months

  • Minimum of 6 months

  • etc....


How to Set Up

  1. From Ongoing, click on your subscription plan & click Show Advanced

  2. Click "Require Minimum Time Commitment "

  3. Enter the number of required billing cycles

  4. Click Save

In this example, we are doing a monthly billing and monthly delivery with a 3 month minimum time commitment.

Issues or errors?

We would be happy to help you, feel free to contact the Ongoing team here.

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