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How to fix "There was an error adding the new plan"
How to fix "There was an error adding the new plan"
Adriana Pope avatar
Written by Adriana Pope
Updated over 2 years ago

Cause #1: Shopify displays that error message if the frequency of the delivery and billing doesn't match up.

Solution: Shopify likes it to be week/week, month/ month, year /year.

For example, if you are trying to do monthly billing with weekly deliveries I would try: delivery every 1 week/ billing every 4 weeks.

Cause #2: Shopify displays that error message if the plans are too similar (for example if the plans are both delivery and billing every 1 month but have a different expiration date)

Solution: if that's the case, you'll want to create a new subscription group for your new plan. If the new subscription plan is in a new subscription group, you will avoid this error.

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