How Do Subscriptions Work? | Ongoing Subscriptions Help Center

Here's a quick overview of how subscriptions work and the legwork Ongoing does behind the scenes to help you with your recurring orders.

🎉 1) Customer Orders Subscription Product on your Shop

📦 2) Ongoing triggers an order, ready for immediate fulfillment

🚀 3) On the Shopify Thank You page, a button takes them to the Subscriber Portal (no login or password required)

📧 4) Your Customers instantly get an email with a link to the Subscriber Portal

✅ 5) Before their next billing date (next shipment) they'll get a reminder email

⭐️ 6) On their next billing date, your customers will be charged automatically.

As a merchant, you can view all your subscription orders Shopify Orders & Ongoing.

You can also edit a subscription on behalf of a customer using Ongoing.