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Does Ongoing Subscriptions store customers' credit card information?
Does Ongoing Subscriptions store customers' credit card information?

The quick answer is no, Shopify does. Here's how it works.

Adriana Pope avatar
Written by Adriana Pope
Updated over 2 years ago

Here at Ongoing, we do not store any credit cards numbers of your customers.

Shopify would be the one that stores credit cards for customers.

It’s all vaulted and encrypted by Shopify and uses tokenization technology, like a bank.

Ongoing handles the triggering of recurring payments and billing logic on our side.

Shopify handles all of these actual financial transactions on their side along with the payment processor of your choice (such as Stripe, Authorize.net, Paypal, and Shopify Payments) so it's very secure.

QUICK FACTS ABOUT SUBSCRIPTION BILLING VIA ONGOING & SHOPIFY

  • Shopify encrypts all credit card numbers

  • Here at Ongoing, we can not see any credit card numbers

  • Shopify and Ongoing use a credit card vault that is PCI compliant (Payment Card Industry Data Security Standard)

  • Shopify stores and processes credit cards, which keeps your customers’ data safe & secure

  • Your customers' payment method of choice is stored on Shopify (on their Shopify customer profile) and will appear like this ******4567

  • When a customer orders a subscription, it will be "ongoing" and automatically renews

  • Shopify will use the most up-to-date payment method for the customer

  • Customers have access to update their payment method via Ongoing on the Subscriber Portal

  • Customers have access to update their payment method on Shopify directly via their customer profile

HOW ONGOING PROVIDES SUBSCRIPTION BILLING FOR SHOPIFY MERCHANTS

  • Ongoing is the trigger for the recurring billing automation

  • Ongoing handles the recurring payment scheduling

  • Ongoing triggers the creation of recurring orders based on the customers' frequency & plan

  • We also do all the heavy lifting regarding the "logic" of subscriptions, such as advanced settings of when to bill, specific anchor dates, minimum time commitments, max billing cycles, etc

  • We provide merchants with a visible subscription widget containing subscription purchase options on the product pages (aka: "app block" )

  • A merchant dashboard where merchants can make changes to their customers' subscriptions on their behalf

  • Subscription analytics with stats and reports

  • We provide your customers access to a Subscriber Portal to manage their subscriptions (white labeled as your shop)

CAN I JUST USE SHOPIFY FOR SUBSCRIPTIONS?

Sorry, but no, you would not be able to offer subscriptions with just Shopify.

  • You'll need a subscription app approved for Shopify, such as Ongoing

  • Without a 3rd party app like Ongoing Subscriptions, you would not be able to offer subscriptions on your store just with Shopify, as they do not have this capability on their own.

  • Ongoing provides Shopify merchants with the capability to offer subscription products and recurring payments on their store

  • We integrate 100% with Shopify

  • Ongoing is explicitly built just for Shopify (we're proud about that!)

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