Expired Payment Method means that the card on file for their subscription has expired and is no longer valid.

1) Login to the Ongoing Subscriber Portal

2) Update their payment method associated with the subscription

3) Wait a day or two to see if Ongoing automatically bills the customer

Ongoing will automatically retry to bill the customer for their subscription if they are within the window of 3 days (we retry billing for 3 days in a row).

If the new update they made is valid, it'll successfully charge them and create a recurring order, and the subscription will continue like normal!

NOTE: If the customer is outside the 3 day window and their account status is FAILED this means that Ongoing has tried to bill them 3x in a row, and their card has been declined 3x in a row. In that case, the customer will need to update their payment method & then click "reactivate" subscription to get the billing going again.

What happens after the customer updates their payment details?

What does the subscriber status of "Failed" mean in recurring billing?

Customer payment was declined process