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Managing your account settings in the Community Messenger
Managing your account settings in the Community Messenger

Configure text, text-to-voice, caller ID settings and user password requirements on the "District Settings" page in the Community Messenger.

Jacob Van Scoyoc avatar
Written by Jacob Van Scoyoc
Updated over 2 months ago

Customize communication preferences and manage user settings as an administrator for your district or organization's Community Messenger—all from one convenient page. Personalize your communication by adding your logo to long text messages, selecting a voice type for text-to-voice calls, recording voice messages, and managing user password settings. Build effective communication that reflects your district or organization's unique identity and priorities!

Log into Community Messenger portal as an administrator, click your avatar in the upper-right hand corner and click "District Settings" to get started.

Step One: Click the "Pencil" icon next to your district or organization logo, then select "Choose File" to upload a photo from your computer, or drag and drop your photo into the "Upload Logo" dialog box to add it to the Community Messenger login page.

Fun Fact: Your client number, district or organization name, address, account phone number and software release date are displayed in the "District Settings" section for reference if you need tech support.

Step Two: Click the "Long Text Message" disclosure triangle to display your settings, then click the "Edit" button to open the "Upload Logo" dialog box.

Step Three: Click the "Choose file" button to upload a photo from your computer, or drag and drop your photo into the "Upload Logo" dialog box to add it to the secure webpage displaying your long text message.

Step Four: Click the "Preview" button to see how users will view the long text message from your district or organization.

Helpful Tip: Collapse sections by clicking the disclosure triangle after editing to better manage space on the page.

Step Five: Click the "Text-to-Voice" disclosure triangle to display your voice preferences, then click the "Edit" button to adjust your settings.

Step Six: Select "Man" or "Woman" from the "Select voice" drop-down list and click the "Save" button to update your voice settings or click the "Cancel" button to discard them.

Step Seven: Click the "Caller ID" disclosure triangle, then click the "Edit" button to enter a phone number and extension that will display to recipients of text-to-voice or recorded messages.

Step Eight: Click the "Save" button to update your "Caller ID" phone number or click the "Cancel" button to discard it.

Step Nine: Click the "Voice messages" disclosure triangle to manage your recorded voice messages.

Step Ten: Click the "Edit" button and enter a 5-digit access code for recording voice message, then click the "Save" button to update your access code, or click the "Cancel" button to discard it.

Helpful Tip: Review or delete saved recordings by clicking the "Saved Voice Recordings" disclosure triangle. To rename or delete an existing recording, click the "Edit" button or "Delete" button next to it.

Step Eleven: Click the "Create new voice recording" button and follow the instructions in the pop-up to create a new voice recording.

Step Twelve: Click the "User password requirements" disclosure triangle and select the desired password strength requirements from the drop-down lists to enhance security for users.

Step Thirteen: Click the "Save" button to update password requirements or click the "Cancel" button to discard them.

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