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Getting to know the Community Messenger
Getting to know the Community Messenger

Increase community involvement by extending jmc's messaging services to the broader school community with the Community Messenger!

Jacob Van Scoyoc avatar
Written by Jacob Van Scoyoc
Updated over 2 weeks ago

The Community Messenger is a versatile communication tool for schools and community organizations, helping keep members informed about important activities and events. Administrators can efficiently manage contacts and groups within their district or organization and send messages in various formats to ensure everyone is up-to-date. Community members can self-register, select the groups they wish to join, and choose their preferred communication methods.

As an integral part of your communication toolkit, the Community Messenger offers seamless solutions for district-community engagement by empowering your entire community with just one tool, anytime, anywhere, and on any type of device.

  • Self-registration: no sifting through account requests; any member can sign up for Community Messenger on their own, giving them instant access to your news.

  • Self-management: members can add up to five phone numbers and email addresses to ensure important messages reach them no matter where they are.

  • Personalization for them: give members the option of subscribing to specific messaging categories to filter out any unwanted news.

  • Informed messaging: admins have access to data on all past messages, allowing them to evaluate engagement and strengthen future communications.

  • Flexibility for you: make messaging stand out with attachments, custom formatting, and your logo. Plus, turn emails and texts into voice messages in just one click.

Community Messenger Administrators

The Community Messenger administrator portal serves as the centralized hub for all your communication needs. It features a comprehensive dashboard with essential communication details, a centralized contact directory, and messaging groups for precise communication. Additionally, the message log provides detailed analytics to review your communication strategy, ensuring everyone stays informed.

  • Dashboard: your homepage in the Community Messenger administrator portal displays everything you need to know in one convenient location, from managing your account to easily staying in-the-know.

    • Search (magnifying glass icon): a convenient way to search previously created messages by title, contact or group.

    • Notifications (bell icon): alerts you to news such as software updates and all things pertaining to jmc.

    • Help & support (? icon): quick access to help center articles and various channels of jmc support.

    • My account (avatar): displays your organization's information along with your personal user settings including your avatar, username, password, email addresses, phone numbers and the Community Messenger groups you wish to be a part of.

  • Messages: your versatile platform for composing and sending a variety of message types and monitoring the progress of your messages to ensure everyone stays in-the-know.

    • Send messages: your streamlined platform for messaging members of your community in the format that best suits your needs, whether it's email, text, text-to-voice, or a combination.

    • Message log: your tool for monitoring the progress of your messages as they are sent to your contacts.

  • Contacts: the people in your community that have signed up to receive the latest news and events from your organization or district.

  • Groups: contacts within your database grouped together, enabling customized messaging to a specific activity or area of interest.

Community Members

Community members can sign up for and manage accounts on their own. Removing the need to request an account means they're more likely to actively stay informed, and the ability to manage preferences means they'll get the messages that matter to them. Members can personalize their communication preferences, subscribe to specific groups for staying informed, and select their preferred communication methods.

  • Sign-up: walks new users through the process of entering contact information, creating a new password and uploading photos to independently create their account without requiring any assistance from the district team.

  • Logging-in: the entry point for community member access to the messenger portal including password reset and help center features.

  • Managing account settings: the platform that enables community members to manage and maintain their personal and contact information.

    • Password: maintains secure access to the community messenger.

    • Photo: your personal touch within the member portal that helps administrators put a face to a name.

    • Groups: the method for specifying the type of news you prefer to receive.

    • Email: the address(es) designated to receive notifications when an email is sent to you or a group you belong to.

    • Phone call and text: the phone numbers you authorize to receive text or text to voice communication.

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