Getting Started

JIRA is a project management and issue tracking platform used mainly by software development teams.  Onna directly connects with JIRA's API to collect all information in native format.

To collect from JIRA on-premise you will need Onna's Discovery app and an Onna Enterprise account. 

Integration Features

What is collected?

All files are synced, including, but not limited to:

  • Issues, including description, name, creator, updater, status, type, progress, priority, resolution, due date, summary, components, original estimate, time spent, votes, issue links, and custom fields.
  • Attachments
  • Comments

What are your sync models?

We only support one-time sync for on-premise collections

  • One-time is a one-way sync that collects information only once.

The synchronization range currently encompasses individual projects.

Can you export the data?

Yes, you can export data and metadata in eDiscovery ready format. Load files are available in a dat file, CSV, or custom text file.

What does the export look like?

We've compiled sample load files for our different integrations. Click on the link below to download a sample JIRA export. 

How to Guide

First, install the app on a machine that is behind the desired firewall and that has constant connectivity to the JIRA server and Internet.

Note: Generally, a server, virtual or physical, is preferred over a desktop or laptop unless the machine will remain unlocked and have no interruptions to its connectivity. The app needs to be installed by a user with admin level access to that machine. If you have 2FA enabled for your JIRA site you may need to create a new account without it enabled.  

The app will open onto a login screen similar to the platform's login. 

After logging in with the same credentials you would use in the web platform, the app will open to your Groups page


Currently the workflow you'll have to follow is either:

  • Creating a new group for your collection
  • Using an existing group to add a data source 

If you choose to add a new group, next click "Add Data Source" 

Currently, you can only use the app to add a Confluence or JIRA source. Select JIRA

You'll be taken to the following page to input your JIRA details. 

Name your data source and enter the site's URL as the host, as well as your username and password. If you have a specific date range you'd like to collect from, specify it here. Click "Connect".

Select the project you would like to sync.

When you click on the JIRA data source, you will start seeing results being populated.

From this screen, you are able to filter results by date range, categories, and/or extensions using the menu on the left. 

How are JIRA pages rendered in Onna?
Since natives are in html format, we take what JIRA's API returns and format it like a ticket. 

From the results screen, you can find the audit logs and set your privacy settings for this particular data source.  To view the audit logs, please click on the information icon on the top right.

JIRA FAQ

For JIRA on-premise collections, is it necessary to install anything on a server?
Yes, one needs to install an application on a Windows machine that is always on and has constant connectivity to the JIRA server and Internet.

Where will the information be stored for an on-premise collection?
This depends on the type of Onna deployment you're using. If you're using the cloud version of the platform then the information that you collect using the app will be uploaded to that Onna environment.

What type of login is needed - database or user?
A user account to JIRA with full access to the project that needs to be collected.

Ready to start collecting from JIRA?

Did this answer your question?