If you believe your account has been compromised or need your Onramp account frozen for any reason, please contact us immediately through one of the following channels:
Email: Send a message to support@onrampbitcoin.com with the subject line "Account Freeze Request."
Website Chat: Use the chat icon on our website and type "freeze account" to trigger an immediate alert to our team.
Our team will be notified immediately and will respond as quickly as possible, including outside of normal business hours. Your bitcoin is safe and protected by Onramp's multi-step withdrawal verification process.