Check In Guests & Assign Campsites (Step-by-Step Guide + Video)

Step-by-Step Guide

To Check In a Camper or a Group of Campers, Click on Reservations
If you are Scanning a QR code, tap the Scan button in the top section and Scan the QR Code.
If you are searching for a camper, tap the Search button in the top section and Tap on the Search Bar.
On the Search Bar you can find a Camper or a Reservation by typing any of the following items: First Name, Last Name, Email, Phone, or Order ID of the person who purchased the ticket.
From the Results List, Select the desired person.
From this Reservation Screen you will see the Order Information, Registered Campers, and whether a Camper has been Checked In or not.
If you see Camper Names Highlighted in Blue under the Campers Section this means these campers have been Checked In.
If you see Camper Names Highlighted in Grey under the Campers Section , this means these campers have not been Checked In.
To Check In a Camper, Swipe Left to display Check-In Options. Each Camper must be checked in one by one.
From the available options, choose whether the Camper has a VIP Festival Pass or a General Admission Festival Pass.
1. Check with your Manager to see if there are other Check-in requirements, such as vaccination status that need to be checked.
To Add Additional Campers, tap the blue Add button.
Enter First Name, Last Name and Phone Number then tap Add Camper.
1. Check for Spelling errors and make sure the phone number is correct.
Once all present campers are Individually Checked In, tap the blue Check In button at the bottom of the screen so you can Assign a Campsite on the event map.
From the Top Bar, Select a Camping Zone. Keep in mind that Camping Zones will stay selected until you change it.
1. Make sure to follow the Zone Assignment Order given by your manager.
On the Map, tap to Select any Blue Dot, which indicates an Available Campsite.
When you select a dot, this will show you the Campsite Address, tap Reserve.
On the screen popup, tap Ok. This will Complete the Reservation for this group.

NOTE: Do not click the green Check In button at the bottom of the screen if you are checking campers from an RV Reservation or Additional Vehicle. Only Check In each individual camper by swiping over their names.