Step-by-Step Guide
To complete a Gopuff Order in OnTrack, Tap on Services Menu to go to the Service Requests page.
Using the Service Type Dropdown in the top-left corner, select Gopuff Order.
Using the Order Status Dropdown in the top-right corner, select Open —this will display a list of outstanding orders that need to be delivered.
Tap on any item to View the Request.
ℹ️ You can view requests in List View, or switch to Map View to see the outstanding orders in relation to your location.
If using Map View, you can tap on the Service Dot to see the High-level Request Details.
Click on the i Icon to see the Full Request Details page.
Once you have identified an order to deliver, you may head to that location.
To Add Photos or Add Comments to a request, tap on the Ellipsis Menu on the top-right corner to access those options.
ℹ️ Comments and Images are useful when you are delivering an order and need to note a specific location or add a photo showing where the order was left.
To Complete a Gopuff Order, tap on the Ellipsis Menu on the top-right corner, then Tap Edit Button.
Change the Service Status to Closed and add any final internal notes if needed
Tap Save Request —this will complete the Gopuff Order.