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Custom Roles - New Feature! (11/25/25)

Need to give someone controlled access to another module? Now you can!

Updated over 5 months ago

Admins can grant tailored view/edit permissions to users with limited roles — like allowing an Incident Dispatcher to manage Dot Maps or enabling a Task Admin to access Incidents. Flexible, safer, and built for real workflow needs.


Easily accessed within the Universal User area, click 'Edit Detail' for the staff member, then click 'Edit Roles & Permissions'.


Simply toggle the additional modules you'd like to grant access to. Once selected, you can choose 'View Only' or complete 'View/Edit' access.

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