Checking Your Return Status
You can check the status of your return at any time by:
Clicking the status link in your confirmation email.
Visiting the return portal and looking up your order again.
Your return status page shows your current status, items, shipping information, and financial summary.
Return Statuses Explained
Submitted
Your return has been received and is under review by the merchant. Depending on the store's settings, this may take up to 5-7 business days, or it could be approved automatically.
What to do: Wait for an email notification about your return's approval.
In Progress (Approved)
Your return has been approved. If the store uses automatic shipping labels, you'll receive an email with instructions and a link to your shipping label.
What to do: Ship your items back (see instructions below).
Completed
Your return has been fully processed. Your resolution has been issued:
Refund — Funds are on the way to your original payment method. Allow 3-5 business days for the refund to appear.
Store Credit — A gift card has been created and emailed to you.
Exchange — Your new item has been ordered and will ship soon. You'll receive a separate confirmation email with tracking when it ships.
Not Eligible (Declined)
Your return has been declined by the merchant. This means the items were not eligible for return based on the store's policies.
If you paid any fees (like a label fee) and the label was not used, those fees will be refunded automatically.
You will not be able to submit a new return for the same items.
What to do: Contact the store's support team if you have questions about why your return was declined.
Closed
Your return was closed by the merchant. This is different from being declined:
If you paid any fees and the label was not used, those fees will be refunded.
You can submit a new return for the same items if you'd like to try again.
Shipping Your Items Back
With a Shipping Label (ShipSidekick)
If the store uses automatic labels, here's how to ship your items:
Check your email — You'll receive an approval email with a link to view your return instructions and shipping label.
Visit your return status page — You can download your label or view a QR code from there.
Pack your items — Securely pack all return items.
Print your label or use the QR code:
Print label: Download and print the shipping label, then attach it to your package.
QR code: Show the QR code at a carrier drop-off location — they'll print the label for you (no printer needed).
Drop off your package at a local carrier location or arrange a pickup.
Ship within 14 days — Your label expires 14 days after it's created. Make sure to drop off your package before the expiration date.
Tracking Your Return
Once your return is in transit, you can track it:
A "Track Your Return" link appears on your return status page.
Shipment statuses:
Pre-transit — Label created, not yet picked up.
In transit — Package is on the way to the merchant.
Out for delivery — Package is being delivered to the merchant.
Delivered — Package has arrived at the merchant's return address.
Without a Shipping Label (Manual Returns)
If the store handles labels manually:
Your confirmation email will let you know that the store will be in touch with shipping instructions.
Once approved, the merchant may provide a label, tracking number, or instructions separately.
Check your email and return status page for updates.
When to Expect Your Resolution
Resolution | Timing |
Refund | 3-5 business days after the return is processed |
Store Credit | Emailed immediately when the return is processed |
Exchange | New item ships after the return is processed; delivery depends on shipping speed |
Note: "Processed" means the merchant has completed the return — this may happen automatically (based on shipping events) or manually after they've inspected the returned items.
Frequently Asked Questions
Can I cancel my return after submitting?
Contact the store's customer support team to request a cancellation. Once a return has been approved and a label generated, cancellation may not be possible.
What if my return label expired?
If your label has expired (after 14 days), contact the store's support team. They may be able to issue a new label.
What if I shipped the wrong item?
Contact the store's customer support as soon as possible. They'll advise you on how to resolve the situation.
Can I return more items from the same order?
If your return was closed (not declined), you can start a new return for additional items from the same order. If your return was declined, those specific items cannot be returned again.
I chose store credit but I want a refund instead. Can I change?
Contact the store's support team. Changes to your resolution preference may or may not be possible depending on the store's policies and whether the return has already been processed.
I received a gift card for my store credit. How do I use it?
The gift card code is emailed to you when your return is processed. You can use it at checkout on the store's website like any other gift card or discount code.