IMPORTANT NOTE: We do not offer a grace period for late arrivals. You must be checked in two minutes before the start of class to participate.
At ONYX, we’re committed to creating a safe, immersive, and distraction-free workout experience for everyone. To maintain this atmosphere, we have a strict no-late-arrival policy. Our studios are intimate, dimly lit spaces, and entering after class has started can be both unsafe and disruptive to other members.
Check-In Requirement
Please check in at least 2 minutes before class starts.
If you haven’t checked in by this time, your spot may be released to a standby member.
Late Arrivals
Once the main studio door closes, entry will not be permitted.
If you arrive late, your class credit will be forfeited—regardless of whether your spot was reassigned.
First-Time Visitors
If it’s your first class at ONYX (whether booked directly or through a third-party partner), please arrive at least 15 minutes early to get familiar with our equipment.
Late arrivals for first-time visitors who book directly with us will need to reschedule. We can not rebook ClassPass members.
We appreciate your understanding and commitment to keeping ONYX a safe, high-energy, and seamless experience for all! If you have any questions, feel free to reach out.